FAQ

 

*How do I let you know what my monogram information is?

Simply order the items you would like, and then simply leave the following information in the Notes section of your cart:

1.) FONT Style:
2.) THREAD Color:
3.) INITIALS for Monogram:
FIRST Name:
MIDDLE Name:
LAST Name:

Traditionally monograms are placed in first, LAST, middle order, so if you wish to have them any other way, please contact us within one hour after your order so that your request is processed in time. Sometimes we hop on orders pretty quickly ;)

*What is your turnaround time?

Turnaround for orders varies depending on current order volume, and can range from 5-14 business days. Transaction are fulfilled in the order that they are received. Most in-stock items typically ship out within 5-7 business days but during busy seasons turnaround time can increase. Please feel free to send me a message if you would like to inquire about current turnaround times.

*Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
*Returns and Exchanges
All personalized items purchased are NOT returnable.  If you do purchase an item and don't have it personalized, we will be happy to exchange it for you, as long as it has not been worn and is in the original packaging. 
*Custom Shirts
We absolutely LOVE creating new items and would love to design something special for you!  Most of our designs can be altered to fit any style, so if you see something you like and would like to change it to meet your specific need, please just ask! We can more than likely do it!

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